Frequently Asked Questions

Yes! We deliver nationwide using trusted couriers. Delivery is typically 2–4 working days once your order has been dispatched.  

  Yes, we ship worldwide! Delivery times vary depending on the destination, but most international orders arrive within 7–15 working days.

If you are ordering from outside South Africa, your country may charge customs duties, VAT, or import fees. These charges are not included in our product prices or shipping rates.

Please note:

• Our products are made from genuine bovine leather, which may be treated as an animal product in some countries.
• Some countries — such as Switzerland, Norway, Turkey, UAE, and Georgia — have stricter import rules or may require additional customs documentation.
• We declare all international orders clearly as “finished leather goods – made in South Africa” to assist with smooth customs clearance.

These charges are the responsibility of the customer, and any delays at customs are beyond our control. If you’re unsure about your country’s policies, feel free to contact us and we’ll be happy to help. 

1. You will receive an email confirmation to acknowledge your purchase. 
2. Once your order is ready to be shipped, you will receive another email notifying you that your parcel has been dispatched.
3. Our trusted courier partner, Bobgo, will email you the tracking details, allowing you to keep a close eye on your package's journey. 
   Additionally, Bobgo will provide regular updates on the delivery status, including the expected delivery date, via email.

Yes, we have a boutique shop located at our factory in Kuils River, where customers are welcome to visit to view and purchase products. 
Feel free to drop by anytime during our operating hours. We can't wait to see you!  For more info, visit our Contact Us page.

Contact Us