Frequently Asked Questions
last updated 1 August 2023
Shipping
Delivery within South Africa is priced at a flat rate of R 115 incl. VAT to any address.
Delivery usually takes 3 - 10 working days after your order is confirmed, depending on your location:
- 100km radius around Cape Town: 1 - 2 working days
- City centers: 3 - 5 working days
- Rural areas and farms: up to 10 days
For faster delivery, we offer overnight service to most locations at an additional fee. Please contact us.
Note that orders paid via EFT are only confirmed once the funds reflect in our bank account.
Yes, we offer international shipping via DHL or FedEx.
Other
- You will receive an email confirmation to acknowledge your purchase.
- Once your order is ready to be shipped, you will receive another email notifying you that your parcel has been dispatched.
- Our trusted courier partner, Bobgo, will email you the tracking details, allowing you to keep a close eye on your package's journey.
Additionally, Bobgo will provide regular updates on the delivery status, including the expected delivery date, via email.
Caring for your leather products is essential to maintain their beauty and extend their lifespan. Please refer to our blog post for tips to help you keep your leather items in excellent condition.
Yes, we have a boutique shop located at our factory in Kuils River, where customers are welcome to visit to view and purchase products.
Feel free to drop by anytime during our operating hours. We can't wait to see you! For more info, visit our Contact Us page.